Terms of Service

Codex Relay (“Codex Relay,” “we,” “us”) is an AI phone receptionist service for tradesmen and service businesses, operated out of the United States. These Terms of Service (“Terms”) govern your use of codexrelay.com and any associated services (the “Service”).

By using the Service — including joining our waitlist — you agree to these Terms. If you don't agree, please don't use the Service.

The Service is currently in an invite-only early access phase. By submitting your email, you are joining a waitlist. Joining the waitlist does not create a contract for paid services and does not obligate you to pay anything. We will contact you when early access becomes available for you.

Founder pricing offers (such as discounts on early plans) are offered at our discretion and may be withdrawn or modified at any time before a subscription is purchased.

You must be at least 18 years old and legally capable of entering a contract in your jurisdiction to use the Service. The Service is intended for business use by contractors, service providers, and their authorized representatives.

If and when you begin using paid features of the Service, you are responsible for: the accuracy of information you provide (business hours, pricing, service area, etc.); compliance with all laws applicable to your business, including consumer protection, telemarketing, and recording laws; and obtaining any consents required from callers before AI interaction or call recording.

You grant Codex Relay a limited license to use information you provide to operate, maintain, and improve the Service.

You agree not to use the Service to:

• Violate any law, regulation, or third-party right (including telemarketing laws such as the TCPA);
• Send unsolicited marketing, spam, fraudulent, or misleading communications;
• Impersonate another person or business, or misrepresent your affiliation with any entity;
• Attempt to reverse-engineer, disassemble, or otherwise interfere with the Service or its underlying infrastructure;
• Use the Service to harass, threaten, or harm any individual.

Codex Relay relies on third-party providers to deliver the Service, including (without limitation) Supabase for data storage, Netlify for hosting, Stripe for payment processing, Twilio for telephony, and Bland AI for voice AI. Your use of the Service is also subject to the applicable terms of those providers.

During early access, the Service may be offered at no cost or at a founder's discount. Any paid plans will be governed by the pricing and terms disclosed at the time of subscription. Unless explicitly stated otherwise in writing, fees are non-refundable once a billing period has started.

You authorize us to charge your payment method for any fees owed under any plan you choose to purchase. We may change our pricing with at least thirty (30) days' notice for existing paid subscribers.

We will use commercially reasonable efforts to keep the Service available. The Service is provided on an “as is” and “as available” basis. We do not guarantee uninterrupted or error-free operation, and we do not guarantee that any specific call will be answered by the AI receptionist (for example, during an outage of an upstream provider).

To the maximum extent permitted by law, Codex Relay disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will meet your requirements or that it will be accurate, reliable, or secure.

To the maximum extent permitted by law, in no event shall Codex Relay, its officers, employees, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunities, arising out of or related to your use of the Service.

Our aggregate liability for any claim arising out of or relating to the Service shall not exceed the greater of (a) the amounts paid by you to Codex Relay in the twelve months preceding the claim, or (b) one hundred US dollars ($100).

You agree to indemnify and hold harmless Codex Relay from any claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising out of your use of the Service, your violation of these Terms, or your violation of any law or third-party right.

We may suspend or terminate your access to the Service at any time if we believe you have violated these Terms or if required by law. You may stop using the Service and request removal from the waitlist at any time by emailing hello@codexrelay.com.

We may update these Terms from time to time. If we make material changes, we'll post the updated Terms on this page and update the “Last updated” date. Continued use of the Service after changes means you accept the revised Terms.

These Terms are governed by the laws of the State of New York, United States, without regard to its conflict of law principles. Any dispute arising out of these Terms shall be resolved exclusively in the state or federal courts located in New York, and you consent to the jurisdiction of those courts.

Questions about these Terms? Email hello@codexrelay.com.